Privacy Policy.

Information we collect

When you submit the enquiry form, we may collect:

• Your name and phone number.
• The type of celebration and preferred event date.
• Guest-count information and other details you choose to provide.
• The page from which the enquiry was submitted and campaign information such as UTM source, medium and campaign.

We may also receive technical information such as your IP address, browser, device type, referring page, pages viewed and interactions with the website through hosting logs, cookies and similar technologies.

How we use information

We use information to:

• Respond to enquiries and discuss availability, pricing, catering and event requirements.
• Plan and manage requested venue services.
• Understand website performance and improve the visitor experience.
• Measure advertising and campaign effectiveness.
• Prevent spam, fraud, misuse and technical problems.
• Meet applicable legal, accounting and operational requirements.

Cookies and tracking technologies

This website uses Google Tag Manager and the Meta Pixel. These technologies may use cookies, pixels or similar identifiers to understand visits, measure conversions and evaluate advertising performance.

Google and Meta may process information under their own policies. You can review the Google Privacy Policy and Meta Privacy Policy. Browser settings may allow you to block or remove cookies, although doing so can affect some website functionality.

Sharing and storage

Enquiry information may be accessed by authorised members of the Golden Banquet or Rudra Shelter team who need it to respond to you and manage your event. We may also use service providers for website hosting, enquiry storage, analytics and advertising, including Hostinger, Google and Meta.

We do not sell your enquiry information as a standalone customer database. Information may be disclosed when reasonably necessary to comply with law, protect rights and safety, prevent misuse, or complete a business reorganisation.

Data retention

We retain enquiry information only for as long as reasonably necessary to respond, manage potential or confirmed events, maintain appropriate business records, resolve disputes and meet legal obligations. Information that is no longer required may be deleted or anonymised.

Your choices and requests

Subject to applicable law, you may ask us to access, correct or delete information associated with your enquiry, or withdraw consent for future communication. You may also manage cookies through your browser and the privacy settings offered by Google and Meta.

To help us locate the correct record, include the name and phone number used for your enquiry when contacting us.

Data security

We use reasonable administrative and technical measures intended to protect information against unauthorised access, loss, misuse or alteration. No internet transmission or storage system is completely secure, so absolute security cannot be guaranteed.

Children’s privacy

This website is intended for people arranging events and is not directed to children. A parent or guardian should submit an enquiry when the event concerns a minor.

Changes to this policy

We may update this policy when our website, services or data practices change. The latest version will be published on this page with a revised “Last updated” date.

Contact us

For privacy questions or requests, contact: